FAQs
At Paloma Paper, we believe in the power of thoughtful, tangible connections. Whether you're celebrating life's special moments or simply saying hello, we want your experience with us to be seamless and enjoyable. Below, you’ll find answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to reach out—we’re here to help!
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What payment options do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Your payment information is always encrypted to ensure a safe transaction.
What are your shipping options?
We offer standard shipping for $5 and express shipping for $12. Orders over $40 qualify for free Australian standard shipping. For more details, visit our shipping information page.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days, while express shipping arrives within 1-3 business days. Please note that processing times may vary during busy seasons.
What types of paper do you use?
At Paloma Paper, we prioritise sustainability without compromising on quality. Our cards are crafted from premium recycled paper, known for its smooth feel and chic finish. The paper is durable, allowing your heartfelt messages to be cherished for years to come.
Do your cards look recycled?
You might notice tiny flecks on our cards due to their sustainable nature, but this doesn’t compromise their quality.
Are your cards blank inside?
Yes, all of our cards are blank inside, providing the perfect space for your personal messages. Whether it's a birthday, anniversary, or just because, you can craft your message to suit the moment.
Do you offer bulk or wholesale orders?
es, we offer special rates for bulk or wholesale orders. If you're interested in purchasing in larger quantities, please contact us for more information.
What is your return policy?
We do not accept returns for change of mind. However, if you’re not completely satisfied, we offer 100% store credit for unopened, unused items in their original packaging. Return shipping costs are covered by the buyer unless there is an issue with the order.
Do you create custom cards or special collaborations?
Yes, we do offer customisation options! Simply reach out to us with your request, and we’ll guide you through the process.